Visit JH’s IT contract quote: $1,365/mo plus $660 to onboard

Visit Jackson Hole is looking at a managed IT services agreement priced at $1,365 per month, plus a $660 one-time onboarding charge. Those figures are in the financial quote inside the Visit Jackson Hole Managed IT Services Agreement Packet from Mission Technology Solutions (Teton Technology Solutions).

The quote is structured as $195 per “computer or server (device)” per month for seven devices, billed month-to-month, with remote help desk coverage listed as 8:30 a.m. to 6:00 p.m., Monday through Friday (8x5). The contract language also makes clear that anything outside the defined managed services is treated as a separate “Project” and quoted and billed separately, and that software and licensing costs are not included.

My practical concern is the measurement piece. The packet talks about “monthly reports” and ticket response under an appendix, but the public-facing material here is light on objective service levels (for example, uptime targets, response time guarantees, or a plain-English list of what is and is not included). If Visit JH is going to put this on the books as an ongoing operating expense, the board should insist on simple, auditable metrics tied to the monthly fee, not just best-effort language and a separate-project escape hatch.